WORK ORDER REQUEST
Having Issues?
You can refer to our maintenance troubleshooting guide before submitting a work order request
If the maintenance request is to fix something that was due to a resident damage or responsibility, the resident will be charged. If you have questions on what falls under resident responsibility, please refer to the Tenant Responsibility link below
For the safety of our maintenance technicians, be sure that your pet(s) is restricted to an area away from the technician during the time of scheduled repair. A fee will be assessed if there is a non-kenneled or unconstrained dog.
You will be redirected to the log in portal to submit your maintenance request. Kindly upload the image (as necessary) by adding an attachment of the image.
Maintenance Troubleshooting
Slow or Clogged Drain:
- Do NOT use Drano or any liquid cleaning chemicals.
- Do NOT detach any plumbing or use snakes, metal hangers, or other metal items in the drain. In the tub, you can use a plastic drain stick or a plunger.
- Pull out any hair or debris from sink drains to unclog.
- Submit a maintenance request if these things do not clear your drain.
Toilet Issues:
- Do not detach plumbing or use any metal hangers or wires in the tank or toilet.
- Try using a plunger in the toilet to clear any clogs.
- If you are unsuccessful, submit a maintenance request.
Pest Control:
- If you notice insects or rodents, use prevention products that you can find at any home improvement or department store.
- For some tips on preventing and eliminating pests go to this link: http://www.doityourselfpestcontrol.com
- If you cannot resolve the pest issue yourself, submit a maintenance request.
Power Goes Out:
- Check with Duke Energy to see if a power outage has been reported in the area. You can reach them at 1-800-544-6900.
- Check the breakers.
- If the power outage is not reported and the breakers look okay, submit a maintenance request.
Outlet not Working:
- Test the light switches to see if one of them turns on the outlet’s power.
- Press the reset button on your GFCI outlet plate. Look for the GFCI buttons all over the house, and reset them all.
- If hitting the reset buttons does not work, submit a maintenance request.
Resident Responsibilities
As enumerated in the lease agreement, the following is a list of tenant responsibilities:
Damages
Resident is responsible for any damages caused by misuse, abuse or neglect by resident(s), invitees, or pets
Wear and Tear
Any damage beyond normal wear and tear, such as holes to the interior or exterior of the apartment will be the resident's responsibility.
Windows and Doors
Resident(s) is responsible for the expense of replacing broken glass and repairing damaged screens, windows, window frames sashes. Resident(s) are also responsible for any damaged doors, door casings, thresholds, locks or frames as determined by landlord.
Pest Control and Maintenance
It shall be the resident's responsibility (after the first two weeks of occupancy) to keep the the apartment free of, but not limited to; ants, cockroaches, knats and flies. Resident shall notify A.M. Titan Properties and pay for costs associated with ridding the property of any such pests upon first sighting.